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My Versa is not reacting to touch instantly

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‎06-02-2019 16:54 - last edited on ‎06-03-2019 11:43 by Fitbit Moderator

‎06-02-2019 16:54 - last edited on ‎06-03-2019 11:43 by Fitbit Moderator

Hi I have the versa and i bought it literally 3 weeks ago and the hour is already not showing properly.

And takes a long time to react to my my finger touch.

 

Please let me know if it is a way to fix it 

 

Regards.

 

Mariel

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎06-02-2019 21:50

‎06-02-2019 21:50

Hi @Marielj   Try restarting the versa several times and then sync your versa and see if that fixes the hour. When you say it takes a long time to respond, how long do you mean? Mine is probably not quite as instantly reactive as my phone, but there is not really a delay, more just a slightly slower reaction time

Restart your tracker

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Helen | Western Australia

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‎06-03-2019 11:42

In response to NellyG

‎06-03-2019 11:42

@Marielj welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not reacting to your touch instantly and the time is wrong.

 

I'd like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared my friend @NellyG.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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