My Versa is not receiving notifications

[Elenatorres1029]

My versa doesn't always receive notifications and if they do show up my watch won't vibrate when received.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Elenatorres1029  What phone are you usimg? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on troubleshooting notifications.

[JuanJoFitbit]

@Elenatorres1029 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not getting notifications as it should.

I'd just like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared @NellyG.

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 

[SunsetRunner]

my Versa stopped receiving notifications... I have done everything and cant get it to work... please help 

[JuanJoFitbit]

@SunsetRunner It's great to see you in your Fitbit Community! Regarding the notifications issue that your Versa is experiencing, I'll be glad to follow up and help you. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know what is the brand and model of your phone. Is it listed in the compatible devices list? Also, let me know what troubleshooting steps you have tried so I can avoid providing the same information.

In the meantime, please check out this help article, which contains troubleshooting steps in order to correct this issue. You can skip the steps that you already tried.

See you later! 

[SunsetRunner]

@JuanJoFitbit  I got the notifications back and then it just went down hill from there.... battery died in less than 24 hrs,  and in that process I started getting horizontal and vertical lines flashing through my screen.... did factory reset, couldnt get it to pair with my phone, lines still remaining and getting worse... did another reset and it took a few attempts to pair to phone, that finally happen, charged Versa for 12 hrs, still have lines going through the screen every once in a while in 2 hours I am down to 82% battery.. 

not sure what to do now other than just charge it every night now... that is if it will last.. which is really not going to work for me because I use the alarm to get up during the week. 

Any advise would be greatly appreciated  

[JuanJoFitbit]

@SunsetRunner Thank you for getting back! Regarding the white lines that your Versa's display is showing, please try changing the clock face to one developed by Fitbit. Once you've changed the clock face, follow the tips that are listed in this help article in order to improve the battery life of your watch.

Finally, check out if the lines across the screen disappear and the battery lasts longer.

Keep me posted on the outcome!