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My Versa is not syncing my steps to my Workweek challenge

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‎06-24-2020 11:44 - last edited on ‎06-25-2020 06:33 by Fitbit Moderator

‎06-24-2020 11:44 - last edited on ‎06-25-2020 06:33 by Fitbit Moderator

Since Monday my Versa 2 has not been syncing my steps into the workweek challenge I am in.  it keeps me at 36 steps.  all my information is staying on the app but jsut not on the challenge page.  is anyone else having that issue?

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-25-2020 06:38

‎06-25-2020 06:38

Hello @DonnaB1016. Thank you for reporting that your Challenge leaderboard steps don't match your dashboard steps.

We've received similar reports, and have escalated the issue to our engineering team. While we don't have a timeline for resolution, we will continue to investigate these discrepancies.

We appreciate your patience.

Maria | Community Moderator, Fitbit


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‎06-29-2020 07:41

In response to MarreFitbit

‎06-29-2020 07:41

is there any update to this.  still not transferring my steps into the challenge I am in.  this week is just keeping me at 0 steps.

 

 

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‎06-30-2020 13:11

In response to MarreFitbit

‎06-30-2020 13:11

any update?  this is getting very frustrating every other week there is some glitch with syncing.

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‎07-08-2020 13:05

In response to MarreFitbit

‎07-08-2020 13:05

Any update on this I am on week 3 of not syncing into challenge

Sent from my iPhone
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