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My Versa is not syncing with my Samsung j3

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‎06-09-2018 11:02 - last edited on ‎11-08-2021 18:15 by Fitbit Moderator

‎06-09-2018 11:02 - last edited on ‎11-08-2021 18:15 by Fitbit Moderator

My husband has a Samsung j3 and he bought a versa watch. The watch was working fine with the phone now the phone can’t find the watch and it is not syncing. It keeps telling me it is scheduled to start soon. My phone syncs all the time

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎06-09-2018 11:03

‎06-09-2018 11:03

But it does not sync at all. 

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‎06-09-2018 15:16

In response to Crossley1234

‎06-09-2018 15:16

It appears the Samsung J3 is not on the Fitbit list of Approved Devices.

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‎12-10-2018 11:12

In response to SunsetRunner

‎12-10-2018 11:12

Galaxy J is on the approved list.  That's for all J models. 

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‎12-10-2018 12:18

In response to Gaerielsky

‎12-10-2018 12:18

I had the J3 Luna Pro and it worked on mine.  Try force closing the app, restarting the Bluetooth and Versa, unpair and reconnect the Versa with the phone, and restarting the phone.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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