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My Versa is not tracking any stats

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‎06-19-2021 06:07 - last edited on ‎06-19-2021 10:10 by Fitbit Moderator

‎06-19-2021 06:07 - last edited on ‎06-19-2021 10:10 by Fitbit Moderator

My versa isn't tracking anything. The sensor isn't lighting. Nothing. All I can do is check the time.

 

 

Moderator edit: updated subject for clarity

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‎06-19-2021 10:09 - last edited on ‎02-10-2025 11:09 by Fitbit Moderator

‎06-19-2021 10:09 - last edited on ‎02-10-2025 11:09 by Fitbit Moderator

@AMcCann Welcome to our Fitbit Community. Regarding the stats tracking issue that your Fitbit Versa has experienced, I'd like you to restart it as described in this help article. After this, set up your watch from scratch.

As a side note, I'd like to share this help page, which provides some tips that explain how to wear your watch.

Finally, monitor your Fitbit Versa and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

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