My Versa is not turning on

[lmo12]

My Versa wont turn on and is just  a blank screen.  It's unresponsive to any of the troubleshooting listed in the manual. I've also purchased a new battery charger thinking this might be it, with no luck.  It's only 2 months old. Help.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, contact Customer Support about this problem and ask for a battery test. 

[JuanJoFitbit]

@lmo12 Welcome to our Fitbit Community! I'm sorry to hear that your Versa is unresponsive.

Thank you by the way, for troubleshooting this issue before contacting our forums. Since the issue persists, let me send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Thank you for your help @SunsetRunner!

Let me know if you have any doubts!  

[Kenzibit]

Happened to my sister's Charge 2 so what I did was to plug it in it's cradle and leave it to charge. I think I almost forgot about it half of the day but when I went back to it in the afternoon everything was back to normal and still working to this day. Dunno but made me suggest it was a battery issue so I suggest plugging it in for more than the usual charging hours and checking on it later to see what happens. Hope it helps.

[lmo12]

Thanks for the suggestion!