help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa is recording almost 3 times the amount of steps I actually take

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-20-2020 23:46

‎01-20-2020 23:46

For some reason my Versa is recording a stupidly high number of steps and floors climbed. I have tried resetting it and I have also tested walking a set pace, and counting myself how many steps I take and how many the fitbit thinks I have taken. On average it is 60+ steps out. And then yesterday it claimed I have climbed 77 floors... I live in a bungalow 😲

I have to say when I first got my Versa (April last year) it was brilliant, but now I don't see the point of wearing it. Someone please let me know what I can do to sort this out!! 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-25-2020 08:02 - last edited on ‎11-13-2024 06:41 by Fitbit Moderator

‎01-25-2020 08:02 - last edited on ‎11-13-2024 06:41 by Fitbit Moderator

Hi @Elsmitch,  welcome to the Fitbit Community forums. Sorry for the late response. 

Thank you for all the details that you've provided about the accuracy of your data and for confirming that you already tried several troubleshooting steps to try to resolve this. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes