My Versa is showing Fitbit Logo

[JackieJones2100]

I've tried to sync my Versa but the Fitbit Logo is constantly flashing on the screen.. I've tried to switch off/restart but the back buttons are not working either.. Any ideas

Moderator edit: format

[NellyG]

Hi @JackieJones2100  Try a Factory reset and then try setting up again. If that doesnt get it going then Support is your only option. 

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Marrrmaduke]

@JackieJones2100 As @NellyG said. I would also check if for whatever reason the back (left) button did not get stuck...