My Versa is stuck on a black screen

[NicoleJess]

My Fitbit got stuck on the settings screen and when I pressed the left button it just went black. I tried to reset by pressing left and bottom together the first time a it did restart and showed my clock screen but then it went black and was doing a small vibration every few min. I again tried to restart and my screen was just a bunch of lines. Again I tried to reset and now its only black. I did vibrate once or twice but the screen won't turn on at all... It will still sync every once in a while to my phone so it's on but just a black screen. I can try and add a pic of the lines if I can figure it out. Any help would be much appreciated! Thanks 🙂

[JuanJoFitbit]

@NicoleJess welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn its display on even though you have restarted it before contacting our forums.

Since you mentioned that it does sync, this means that it has battery. Due to this, try changing the clock face to one developed by Fitbit. Make sure to select a different clock face from the one it currently has and see if the display comes back to life.

Keep me posted on the outcome! 

[NicoleJess]

Thank you for responding. After reading through some others posts yesterday I did exactly that and switched my clock to a Fitbit created one. I still had nothing on my screen and noticed it wasn't recording my steps any longer. I tried to sync it a few times in the early evening and nothing worked. I restarted my phone and tried to restart the versa but nothing changed. I went back to the clock setting and it said no versa detected. I put it on the charger over night but am not able to get it to do anything today. It will not sync and no longer vibrates or records anything. I feel as though at this point it has died. I was really hoping the clock change would work. 

[JuanJoFitbit]

@NicoleJess I'm sorry for the late response. However, I appreciate the time spent trying all the troubleshooting steps you mentioned previously.

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!