My Versa isn’t charging

[SunsetRunner]

First time I am charging after I bought it a week ago, it shows 0% and that’s it. Anyone had same problem?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for joining the Fitbit Community. 

Thanks for bringing this situation to my attention. If your Versa is currently not charging, please try to use a different USB port to connect the charging cradle, in case the Versa is still not charging, try to restart it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, leave the Versa plugged in for the next 10 to 15 minutes and check if it starts charging again. 

I hope this can be helpful, give it a try and let me know the outcome! 

[SunsetRunner]

Thank you for your reply.

trying everything, even bought a new charger... I am returning it, gutted 😞

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. 

I'm really sorry to hear you will be returning your Versa. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that every Fitbit tracker comes a limited product warranty and in case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks again for your patience and understanding, if there's anything else I can do for you, please don't hesitate to reply. 

[SunsetRunner]

Hi Marco,


thanks for sending me the link of the warranty.


I am really really disappointed with Fitbit. I called on Saturday and was asked to send photos which I did, never heard back of anything, called again today to ask product to be replaced and was asked to send a video!


The warranty policy yo just sent me mentions nothing about videos! and your customer service said they won't do anything if I don't send this video.


I have used the watch for just one week, I have bought a new charger to try another solution myself.


I am really disappointed with Fitbit and your customer service, bad experience with both!

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have shared with me your experience with our Support Team. I sincerely apologize for the inconveniences you've come across during this situation. At this moment as our Support Team is handling your case, they will take care of it. 

Thanks again for replying and for voicing your concern, if there's anything else I can do for you, please don't hesitate to reply.