My Versa isn't even lasting 24 hours now (Battery)

[Aly.H]

So, I got the Versa about 2 months ago (end of June), and its battery was working well, only having to charge every two days or so (I tried not to let it get below 25%).   About two weeks ago, I took two different trips (each trip 2-3 days) without my charger, and my battery was able to last until I got back home and charge it. Within the last 1.5 weeks, it's pretty much given up even though I've literally changed nothing from when I took the trips. The battery life has been consistently going down, and I'm not sure it can get too far past 12 hours at this point.

Once I noticed the battery life going down (~1.5 weeks ago), I've tried the official suggestions I found in the forums over the last few days: making sure it's fully charged (Currently, it never goes past 99% no matter how long I leave it to charge -- not sure if this is indicative of anything); I've tried charging it both from a wall outlet and from my own computer (doesn't seem to make a difference); turning off auto sync and always connected for Android; no alarms; changing screen wake to manual; turned off notifications; soft restarted it numerous times a day; removed the ONE non-loaded app I added (Ionic Water); I even did a full factory reset a few days ago (30 August) when the battery was still squeaking by on 24 hours.

I'm not playing music or doing anything too intensive on it, and I left the heart rate monitor on since it was the main reason I bought it. I'm not sure if there is anything else I can try to do to fix it to get some of the battery life back, or if the battery is just too far gone and I have to get a new one.

[AlvaroFitbit]

@Aly.H Welcome! It's nice to have you on board! Sorry to hear that your Versa's battery is draining quickly and thank you for troubleshooting this. It seems you have tried most of the suggestions. I would like to know if you are using a third part clock face or are you using a Fitbit official one. Try changing your clockface to a default one and see if this has any effect on your battery's life.

I look forward to your reply!

[Aly.H]

I have been using the default Versa clock face (Light), just with the second hand color switched to blue before the factory reset. Since I've done the factory reset, I've left it as the default red second hand.

[Aly.H]

@AlvaroFitbit As an update to what was posted before, from taking it off the charger at about 23:15 last night for sleep tracking and putting it back on the charger at 08:15 this morning, the battery went from 99% (The max it currently lets me charge to) to 7% in 9 hours, for an estimated battery life of 9 hours and 47 minutes.

[GreginJaxFL]

You need to stop messing with it and return it.  Cal FitBit support and get a RMA and they will send you another.

Good luck as I went through three of them.

[AlvaroFitbit · Accepted solution]

@Aly.H thank you for the update and for following my suggestions. As @GreginJaxFL said, at this point please let our Support team know about this so they can assist you. You will get an email from them.

Let me know how it goes!

[Aly.H]

Thank you for your help, @GreginJaxFL and @AlvaroFitbit!

[AlvaroFitbit]

@Aly.H happy to help. Let us know what resolution Support gives you for this issue. Hopefully they will be able to get you back on track.

I look forward to your reply!