My Versa isn't receiving text notifications

[Tanksmom]

My texts aren't coming through on Galaxy 6S Edge Plus phone. Tried different things and still not working. All other notifications are working fine. Any suggestions?

Moderator edit: subject for clarity

[NellyG]

Check that your phone settings for you messaging app are correct - show notifications, and on your phone lock screen notifications are set to show and not hide.

[AlejandraFitbit]

A warm welcome to the Community @Tanksmom and @NellyG thanks for stopping by.

I appreciate the efforts in trying to fix this issue, could you please tell me which troubleshoot have you tried so far? In the meantime, you can follow our friend's recommendations and also follow the instructions provided in the My Tracker isn't receiving notifications (Android App) post.

Hope to hear from you soon. 

[MrsMcTigress]

I receive all other notifications except text messages  How do I fix it? I've tried everything  

[Lilmtgirl]

I was having the same problem and after troubleshooting every possible way
that I could, I contacted the support at Fitbit and they told me it was
there was a developer problem with the particular app that I was using for
text messaging (Verizon message+). I switched to apps and it's resolved the
problem for now, but a bit of an annoying solution.

[Jennnnnjozzzz]

Hi there  - what do yoh mean switched to apps?

[Kimkayb]

Ever since I updated my versa mine won t get text messages too. I'm going to call the company and get a refund! This is bull. 

[cajune]

Mine also stopped receiving text notifications after the update but then I just realized that I am not receiving text notifications on my phone as well. My phone will sound but there wont be the icon on top, not sure how this happened, maybe recent phone update . So I went to settings, then apps, then messages and saw the notification blocked. I switched it to allowed and it is working now, i can get text notifications on versa now

[Kimkayb]

I just called fitbit and they said they are having problems with the message+ and are working on it. You should be able to get all of the other notification ok on your phone.

Sent from Yahoo Mail on Android

[MrsMcTigress]

 Thank you!!! That is the text app I use


Sent from my Verizon, Samsung Galaxy smartphone

[MistyBurgess]

Mine is doing the same thing. I miss being able to use Messaging+. Hopefully Fitbit fixes it REALLY soon!!!!!!

[eden_channell]

read a bunch of Fitbit suggestions and dared to try the factory reset.... I DON'T RECOMMEND it...... after several frustrating hours wasted and hiccups every step of the way I finally got my watch back to 'normal' but the texts still aren't working 😞  all that for nothing..... wish I had never done that last update..... ( I also use message+)  guess I'll try a different messaging app and see.... what happens...

[Tanksmom]

Sent from Yahoo Mail on Android yep mine neither. Don't know what to do

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I appreciate all the efforts in trying to fix the notifications issue you are experiencing. If you keep having this problem, I recommend taking a look at this post, where you will be able to find more information about this.

Catch you later. 

[MistyBurgess]

Thank you for the update on this thread. When do you project this issue to be resolved? 


Sent from my Verizon, Samsung Galaxy smartphone

[AlejandraFitbit]

You are welcome @MistyBurgess. Regarding your inquiry, I don't have this type of information, but don't worry, our team is hard working on this and your patience will be much appreciated. Just keep an eye for any update.

See you later. 

[Margotsha]

Is there anyway we can be notified when this is going to be fixed so we don't have to come to the boards everyday looking?

Also for those that switched from Message+ to another app, what app are you using now? Do you like it? Will you switch back to message+ once this bug is fixed?

[MistyBurgess]

I use the texting app that comes with my Samsung - message. And no.. not my favorite and I WILL be switching back to Verizon Messaging+ as soon as it's fixed. 


Sent from my Verizon, Samsung Galaxy smartphone

[AlejandraFitbit]

Hey @MistyBurgess and @Margotsha thanks for your participation in the Community, and as mentioned in my previous post, we don't have a timeline for this to be fixed, just keep an eye on any update.

Let me know if you need anything else. 

[Gonzo_X]

Just got my Versa yesterday, and all notifications work except Message+.  I'm glad it's not just me. Will be checking back for updates. Thanks!