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My Versa isn't syncing with my phone

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‎05-19-2019 16:13

‎05-19-2019 16:13

I just got a Versa and after the initial pairing, it does not sync with my Samsung J7. My Versa syncs with my laptop. On the J7 it syncs my flex, and my phone is up to date with Android 8.1.0

 

Any ideas why and how to fix this?

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4 REPLIES 4

‎05-19-2019 17:05 - edited ‎05-19-2019 17:06

‎05-19-2019 17:05 - edited ‎05-19-2019 17:06

@s_c_anna_t_g Have you tried removing flex from your account to see if the things improve? Also, make sure All-day sync and Always Connected are enabled and that Fitbit mobile app is not being optimized by Android OS in the Battery Settings.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎05-21-2019 04:19

In response to Marrrmaduke

‎05-21-2019 04:19

I got the issue fixed after awhile. Thanks.

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‎05-21-2019 07:14 - edited ‎05-21-2019 07:14

In response to s_c_anna_t_g

‎05-21-2019 07:14 - edited ‎05-21-2019 07:14

@s_c_anna_t_g Welcome to our Fitbit Community! I appreciate the time you spent by letting us that you managed to get the syncing issue resolved.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you so much for your help @Marrrmaduke!

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-21-2019 16:31

In response to s_c_anna_t_g

‎05-21-2019 16:31

@s_c_anna_t_g Great! 🙂 What was the magic trick? 😄

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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