My Versa isn't tracking anything and battery last less than a day.

[MariS_17]

Hi there, I have had issues with my Fitbit since Dec. Since the last update. Not only is the battery not lasting but it also stopped tracking everything. I have tried everything under the sun to get it right. Surely it can't be that hard? Please don't send me a generic message about how to charge my battery. Hopefully not another situation where I get 'Sorry your firmware cannot be updated past the latest version' and then I have to go buy another one. Please Help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @MariS_17. I am sorry for the delayed response.

Thank you for sharing the details of the issue with your Versa. I understand how you are feeling and appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.

[Doris33]

The same is happening with me.  It doesn’t track any exercise. My dashboard says i haven’t exercised at all. In fact I do at least 3 times a week. Very frustrating. Only 5 months old 😡

[MariS_17]

I received another generic response about the battery and then nothing since then. I have synced my fitbit over a number of days as well but no-one has contacted me. What can I do? I am so dissapointed as I've had no help whatsoever and no progress in getting this resolved. I can't believe that my fitbit went from working to not working overnight. If I don't get help then this fitbit goes in the bin and I will spend my money elsewhere. Super Sad!