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My Versa looses time and won't sync with iPad

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‎08-12-2019 16:33 - last edited on ‎08-13-2019 07:34 by Fitbit Moderator

‎08-12-2019 16:33 - last edited on ‎08-13-2019 07:34 by Fitbit Moderator

A few months ago I had problems with my versa pairing.  I had reset it many times.  Finally it paired.  During the  last week my watch has been loosing time even if it has been fully charged.  It also will not pair with my iPad unless I have it the charger and I continually reset it.  

Anyone have any ideas?  I’m really frustrated.

 

 

Moderator edit: updated subject for clarity

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‎08-13-2019 07:32

‎08-13-2019 07:32

@Singer56 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't keep the correct time and won't connect with your iPad. I totally understand how frustrating this is for you. By the way, thank you for trying the restart process before contacting our forums.

 

Please follow the troubleshooting steps that are listed in this help article. After these steps, monitor the syncing and time on your Versa and see if the issue gets fixed.

 

Keep me posted on the outcome!

JuanJo | Community Moderator

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‎08-13-2019 16:45

In response to JuanJoFitbit

‎08-13-2019 16:45

Sent from my iPad
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‎08-19-2019 11:52

In response to Singer56

‎08-19-2019 11:52

@Singer56 I'm sorry for the late response. However, I'm afraid that your post is blank. Please resend your post including details and I'll be happy to follow up and assist you accordingly.

 

Looking forward to your response!

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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