My Versa only works when it is plugged into the charging cable

[Allycat1922]

My versa stopped working. When I put it on the charger it works. When I take it off the charger it does not work. 

Moderator edit: Subject for clarity 

[MoniIohana]

That’s very strange!! Bought my Versa in Uk. Tried to reach the seller without success. So I contacted Fitbit customer service!! They offered a replacement for my Versa or 50% off a newer version!! I’ve taken the second offer and bought Versa 2 special edition for half price!! 


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[Michelleohio]

Here in the USA, the fitbit comes with a one year warranty.  Apparently in some places, you could buy an extended warranty that would give you two years.  It wasn't offered to me.  I was offered the same deal through the first year.  That is why I was strongly recommending that customer service be called immediately.

[Kai-n]

Having the same issue, watch will not stay on after it is removed from the charger. On the charger it reports 100% change. Hard and software reset doesn't fix it. The watch is just out of warranty too. This definitely seems to a defect Versa watches. 

[alex1653]

Did you ever resolve your problem with your fitbit. versa

[MoniIohana]

Yes!!! Got a new one at half price. 


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[SaraBec31]

While charging, my Fitbit versa works. Once I take it off, I have the same issue. Black screen. It will not reboot. I’ve been trying to charge it for over a day. Been switching out my usb plug ins, and all. Still can’t get it to work correctly. Sometimes it says 76%, 86%, 0%, or 100%. Either way once removed from charging port it becomes useless. 

[alex1653]

this is a problem with versa fitbit watches. It doesn't matter if it's a
versa or a versa 2, they quit working off the charger. Mine charges to 100%
but when I take it off the charger it goes blank and does not respond. If
your within warranty you might get a new one shipped to you, but if your
out of warranty, tuff luck. I love the watch just wish they would come
clean and replace watches that have this problem.

[SaneleT]

Hi, I know this is an  old post but I'm currently experiencing the same challenges and have tried the suggestions with no success. 

[MoniIohana]

Have to tried to contact the Fitbit customer service?

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[SaneleT]

I havent but let me get to it thanks.

[ruslan_kh]

Update: I have contacted Fitbit customer service and explained them that my Versa works only in the charging cradle and once it is out of the cradle, it turns off instantly. I also explained them that I went through all possible troubleshooting steps including two buttons reset and the factory reset and it seems that the battery is defective. They asked few questions and offered me either a replacement with the same model (most likely refurbished) or 50% off for a new model. I have selected 50% off for a new model and picked Charge-3 which I will give to my wife as a gift.

[MoniIohana]

Perfect!!! That’s what I did!! Having a newer version at half price seems a better option for me!! Enjoy!

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[SaneleT]

How do you communicate directly with Fitbit because I dont seem to find
their direct contact. I've had to contact the online store I bought from to
inform them of the defect.

[MoniIohana]

This is the Uk number I’ve called!!

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[Heidi14]

Hi I’m having the exact same problem we have even tried a factory reset and now it won’t turn on at all the charger worked as it was charging it fully. 

[Cori_Rizzo]

I used a soft toothbrush to clean the 4 small gold dots on the back of the watch. I think they get dirty from skin shedding or dirt. So my Versa is working fine after cleaning the dots.

[Mar7656]

Yes never got it to work again sorry I ended up getting an android watch I had no warranty left so fitbit would only offer 25 percent off Sent from my Samsung Galaxy smartphone.

[Heidi14]

Thank you I will try it. But it is charging to 100 so there is no problem
there just that when I take it off it turns off and I can’t turn it on.

[YourBoiGator]

Hey I know this post is approx. two years old but i am having the same issues as this. My Versa turns on when i put it on the charger and then it turns off when i take it off. I have tried resetting and all but it does not work. Please advise @HeydyF 

[Mar7656]

Sorry never got it to work 😞 ended up getting an android watch instead
Fitbit wasn't any help


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