My Versa only works when it is plugged into the charging cable

[Allycat1922]

My versa stopped working. When I put it on the charger it works. When I take it off the charger it does not work. 

Moderator edit: Subject for clarity 

[MaddieT]

Mine was within warranty period. Call them. Go through a few hoops. Get
replacement.

[Rajarathinam]

Hi I'm also facing the same issue .please help me to resolve this.

[Rajarathinam]

Hi, I'm also facing this problem after using one and half years . Please help me to get resolve this issue .without Fitbit versa im not able to track my activities. Please help.

[Marelise]

I am having the same problem. My watch does not even reboot pushing the bottom buttons together. How do I check if it is in warranty?

[SDub15]

Mine is doing the same thing like everyone else. I’ve had mine for 2 years, and I’ve done trouble shooting with customer service and they pretty much said there is nothing they can do for me as it’s out of warranty. Go to know you guys stand by your products. Will definitely be switching to apple

[Rajarathinam]

Yes definitely, Fitbit product is worst ,better switch to iWatch. Only the
two years the Fitbit versa is working

[B.Mcmasters]

I am having this same problem I have tried everything. I am so upset. I am a nurse and have to have my watch im so lost without it.

[Cori_Rizzo]

If you can afford it, get the new watch called Sense.

[ac07]

I also have had this issue, after both resetting my watch and testing other chargers, my versa ceases to work when taken off the charger. This happened abruptly, although my watch was in perfect condition before this problem had arisen.

I would like to know how to fix this issue or be provided with compensation or replacements.

[Cori_Rizzo]

I moved up to the new Fitbit Sense watch. Have not had any trouble.

Sent from my iPad

Moderator edit: personal info removed

[MoniIohana]

You need to contact Customer services directly!! They will assist you with the matter!!! Good luck


Sent from Yahoo Mail for iPhone

[Sivamurali]

Did anyone figure a solution apart from getting a replacement?

Fitbit isn't kind enough as the warranty is over. Seem like the device is programmed to fail exactly after warranty is over. 

[MoniIohana]

Well!! They gave me a discount for a new one last year!! But guess what ! I already started to have issues with the watch!! It’s not even a year old!! 😡

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community. 

Thank you for the details mentioned and the troubleshooting performed. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. If you're experiencing this issue please try the following:

1. Restart the device: How do I restart my Fitbit device?
2. Check if there is a pending update: How do I update my Fitbit device?

If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

Have a nice day.