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My Versa records very high heart rate when I'm not using it

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‎06-26-2018 03:22 - last edited on ‎10-11-2021 19:38 by Fitbit Moderator

‎06-26-2018 03:22 - last edited on ‎10-11-2021 19:38 by Fitbit Moderator

Hi my versa records very high heart rate when I am not using it. How do you fix this 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-26-2018 04:34

‎06-26-2018 04:34

All they will tell you is to reboot the device multiple times and hope that works.  If not you need to return it.  Hope you bought locally as customer service for Fitbit is a bit overloaded.  It will take some time.

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