help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa registered today too many steps and floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2018 07:17 - last edited on ‎10-21-2021 17:40 by Fitbit Moderator

‎06-07-2018 07:17 - last edited on ‎10-21-2021 17:40 by Fitbit Moderator

My versa today has counted me as having taken 9185 step and up 214 floors. This is way off. I have been driving all day today. Anybody any suggestions. Can you delete this data as it's now throwing all the averages out? 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-07-2018 07:19

‎06-07-2018 07:19

Driving often gives false data. It is due to bumps (steos) and air pressure (floors). To get rid ofnthe steps you can manually log a driving activity. Im not sure if it will get rid of the floors as well or not!

 

DRIVING ACTIVITY
To log a driving activity go to your app, tap the exercise tile (running man), then the stopwatch icon in the top right corner. On the screen that comes up start to type in Driving and when the list drops down SELECT DRIVING from the list (very importand not to type in the whole word). Fill in the details and Log it.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎06-07-2018 08:29

In response to NellyG

‎06-07-2018 08:29

Hi Nelly
Thanks for responding. I tried what you said exactly and it has made no difference. It actually congratulated me for completing another days exercise. Steps and floors are the same.Maybe one for customer service. If you have any other suggestions I would be happy to try them. 
Thanks again for your input. 
Mark

Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes