My Versa replacement is acting the same way as the old one

[Claire2403]

Hello,

I had an issue with the firmware update killing off the screen of my 14 month old Versa. I received a replacement last week. The battery drains within a day on the new one however I thought I could live with it and was just relieved to get a smart watch back.

Unfortunately, today I’ve started experiencing flickering on the new Versa. Exactly as what happened with my old one a couple of days before the screen died. I’ve literally had it a week and am so careful with them! I’ve done a reset - same happening. It’s obviously got the new firmware on.

I am so disappointed - this is ridiculous. I’ve replied to my old case but wondered whether I should open a new one?

Moderator Edit: Clarified subject

[Claire2403]

Sorry about posting on my own thread but I wondered if anyone could link me to the warranty policy for the UK? Does anyone know if I am able to get my money back from Fitbit, as my replacement is dying after 1 week with the same issue as my first?

After reading how many times this happens, I’m not sure I want a third...

[Michelle1985]

This is making me thing about a new one. I've had a battery issue with my current one so was given the choice of replacement or 50% off new model. I chose the 50% off to check pricing and its £100 for a versa 2, then thought just take the replacement, why should I have to pay out more money, however they now wont let me do that as I already clicked the link and it's a new one or nothing. Been back onto the chat and they cant offer any more help. Disappointed. 

[Claire2403]

Hi Michelle, personally speaking if I could get the £169 I spent back, I’d ditch Fitbit and go get something else. They’re way too unreliable for the price. 

[MarreFitbit · Accepted solution]

Hello there @Claire2403 and @Michelle1985, thanks for stopping by in the Community Forums. I'm sorry to hear that you're going through this situation with your Versa Smartwatches. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. If your device is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Return Policy and Warranty. Australia customers, click here.

Since you both have contacted our Support Team already about this, I'd advise you to keep the conversation with them as they'll know what's the next step to follow based on the steps you tried and your warranty period or your smartwatches. 

We hope to get you back on track soon.

[Claire2403]

Thanks for replying - it’s actually the replacement I received fr my defective Fitbit Versa that’s now also defective, is it covered under the original warranty?

edit: sorry, just read that it is

in the link you provided.