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My Versa's display won't turn on

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‎03-02-2020 16:08 - last edited on ‎03-03-2020 03:54 by Fitbit Moderator

‎03-02-2020 16:08 - last edited on ‎03-03-2020 03:54 by Fitbit Moderator

I was at the waterpark today & noticed around noon my fitbit completely stopped working. I wore it on the rides & in the water yesterday without any issue. I can't even sync it to my phone.

 

 

Moderator edit: updated subject for clarity

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‎03-03-2020 03:53

‎03-03-2020 03:53

@leacurrent, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display won't turn on and won't sync.

 

I'd like to know if your watch vibrates when you put it on the charger.

 

In the meantime, please restart your Versa as described in this help article. After this, try the troubleshooting steps that are listed in this help article. finally, monitor your watch and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎03-03-2020 03:53

‎03-03-2020 03:53

@leacurrent, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display won't turn on and won't sync.

 

I'd like to know if your watch vibrates when you put it on the charger.

 

In the meantime, please restart your Versa as described in this help article. After this, try the troubleshooting steps that are listed in this help article. finally, monitor your watch and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎03-03-2020 04:59

In response to JuanJoFitbit

‎03-03-2020 04:59

no, the versa did not vibrate when i put it on the charge. i tried restarting by holding the 3 buttons as directed. The Fitbit icon flashes on the screen. i tried hooking it up to my computer, but nothing happens. The device is not discoverable in my app. I have had the 1st gen Versa for 2 years. this is my first issue. I just charged my 4 year old alta & am having no problems.
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‎03-03-2020 19:07

In response to JuanJoFitbit

‎03-03-2020 19:07

No, the versa does not vibrate when put on the charger. I removed the device from my iPhone app this morning and just tried to pair the device with my phone. It is not discoverable. So what is the solution? I know I am not the only person with this issue. the 4 year old Alta is working fine.

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