help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa's screen isn't responding and watch isn't syncing after the update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2020 17:09 - last edited on ‎06-15-2020 04:29 by Fitbit Moderator

‎06-14-2020 17:09 - last edited on ‎06-15-2020 04:29 by Fitbit Moderator

Since I updated my versa on June 10th it is not responding when I try to swipe left to pull up the apps nor does it respond to swiping up to bring up stats. It’s also not syncing to my phone even though I’ve tried all the recommendations. Also, my battery life has tanked since I completed the update. Please fix this. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-15-2020 04:43 - edited ‎09-30-2023 09:41

‎06-15-2020 04:43 - edited ‎09-30-2023 09:41

Hi there @LeosMimi, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot your Versa prior to posting here.

I've seen you contacted our Support Team after posting here and I saw that they helped you with the screen and battery issues. If the difficulties with your watch persist, please feel free to contact them back with the number of reference you were given so they can continue assisting you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes