My Versa's screen won't swipe

[Faith519]

I had my Versa for almost a year with no issues, however, for 2 days now it does not react to the upward swipe at all, and the side swipe hardly works too. When I left swipe it is very slow and instead of switching between screens it opens apps randomly. I spent 5 mins trying to get to the settings to first switch off and after another 5 mins to do a facory reset and unpairing. I have restarted several times, uninstalled most apps, it has fitbit clock face. Nothing works..It is also difficult to select within settings, like it does not feel what i do on the touchscreen. 

[SunsetRunner]

Hi, did you setup your Versa all over again with your phone after the FR? This is necessary as it acts like a new watch after a FR.

[Faith519]

Yes I did! By this morning the Versa was only displaying the logo, first I restarted with the two buttons, then it diplayed the clockface again but the swiping did not come back. Then I navigated excrutiatingly to settings did a simple switching off, when that didn't fix it did a FR and set up the Versa properly again. Nothing changed so I restarted since then several times with the two buttons. I also fully charged it and uninstalled every app keeping only the bare minimum. Made sure all of them are Fitbit. No results. I cannot se my Daily stats at all on the watch, only if I open the app. 

[SunsetRunner]

Hi, are you using a third party clock face? If yes, install one developed by Fitbit itself and restart your Versa. Third party faces either can expire or are removed from the gallery.  

[Faith519]

Hi, thanks but no I am not using a 3rd party clockface, nor any 3rd party app. 

[Faith519]

By today no swipe in any direction (up/down/side) works.. nothing. I have the clockface and that's it. The touchscreen does not work at all.. 😞 😞 😞

[SunsetRunner]

Hi, there aretwo things you can do:

1. Restart your Versa 4-5 times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. If this procedure does not solve your problem:

2. Contact Customer Support about this issue. 

[Luck_E_Stars]

Wow how can this be my versa was working perfectly fine until today. It started with the screen being unresponsive, and then vibrated uncontrollably, I restarted it a few times, then it kept restarting all by itself and now the blue screen of death. My question how is it possible the same problem happen to 2 ppl the same day? Seems to be more of a coincidence to me! I contacted support waiting on info of wranty. My watch is only 4 months old!

[Faith519]

I did the 5 restarts in a row, twice already but nothing. I think it's time for customer care..

[Faith519]

And thanks for trying to help!

[Bobbijo82]

My versa light is not swiping i got it 3 months ago ???

[suuReddy]

This tip worked perfectly!! the screen started working after the restart!! Thank you so much

[fitbunnie]

I’m on my 6th Versa in 3 years! They have all broken within less than 5 months each, but Fitbit will not accept the watch is not fit for purpose. I have been forced to pay for an upgrade twice, and now my 6th Versa screen is refusing to swipe successfully. Previous issues were with the watch getting damp (yes, I know it’s meant to be suitable for swimming) and with the battery. My strap also broke last week but part got stuck in the watch and I had to superglue it back on. I am very careful with my Versas, have not dropped or damaged one, they just stop working from f their own accord.