My Versa says "Unlock with Phone''

[lee67lee]

My versa is unable to sync with my phone at all . 

. It keeps saying unlock with phone , even after it says on my phone ''Enter the number on your Versa's display'' .

My versa shows no numbers and says unlock with your phone how am is supposed to do this ?? Any help appreciated thanks !  

[NellyG]

Hi @lee67lee  Try the factory reset using the buttons and then try to set up again. If that doesnt work you will need to contact Support.

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Rich_Laue]

Removing the tracker from your Fitbit account will prevent you from unlocking with the phone which takes less then 30 seconds. 

Open Fitbit app. Go to tracker settings. Tap Device Lock, enter your phones unlock code. 

Choose a new pin code. 

Instructions found through the help link below. 

However removing the tracker from your account requires a factory reset. 

[lee67lee]

Thanks for your help ,  I have tried this procedure to no avail . I'm emailing Fitbit support now .