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My Versa says to use phone to unlock.

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‎05-23-2019 15:49 - last edited on ‎05-25-2019 08:21 by Fitbit Moderator

‎05-23-2019 15:49 - last edited on ‎05-25-2019 08:21 by Fitbit Moderator

I changed my wristband;  now the versa says use phone to unlock.  What do I do?

 

 

Moderator edit: format

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4 REPLIES 4

‎05-23-2019 18:21

‎05-23-2019 18:21

@lpeder1969 You must have tapped wrong PIN too many times (more than 10) while changing the bands. Whatever you do, do NOT delete the tracker from Fitbit mobile app! Now, if the Versa still syncs without issues, please take a look at this article - Unlock with the phone.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎05-25-2019 08:21

In response to Marrrmaduke

‎05-25-2019 08:21

@lpeder1969 It's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it says "Use phone to unlock".

 

I'd just like to know if the issue persists or if it could be unlocked after following the troubleshooting steps that shared @Marrrmaduke.

 

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-25-2019 13:07

In response to JuanJoFitbit

‎05-25-2019 13:07

No, it did not help! I can’t open the versa at all! I need to know where in the new phone app I can go to help me unlock my versa and what to use!

Sent from my iPad
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‎05-25-2019 17:21

In response to lpeder1969

‎05-25-2019 17:21

@lpeder1969 Follow the link I shared above or:

 

  1. Open fitbit app
  2. Tap on the word Versa under your profile picture on the left
  3. Scroll down to Device Lock
  4. Find the option to reset your PIN
  5. Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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