My Versa screen has gone black

[Hindrash]

My fitbit versa screen has gone black. It ran out of charge yesterday and I put it to charge overnight. It charged (could tell from the app). But screen is not waking up.

I tried all sorts of things like doing a factory rest but nothing is working. Does anyone have any tips? 

Moderator edit: format

[NellyG]

Hi @Hindrash  Have you restarted it several times? Please come back if that doesnt help.

Restart your tracker

[Hindrash]

I've tried to restart it and do a factory reset several times with no avail. The screen is totally black.

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@NellyG wrote:

Hi @Hindrash  Have you restarted it several times? Please come back if that doesnt help.

Restart your tracker

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[NellyG · Accepted solution]

Thanks for confirming that. I have flagged a moderator to come and help you.

[Hindrash]

Thank you so much 🙂 

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@NellyG wrote:

Thanks for confirming that. I have flagged a moderator to come and help you.

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[DavideFitbit]

Hi @Hindrash, welcome to the Community forums. 

Thank you for confirming that you already tried several troubleshooting steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted.

[lendoll]

My versa stopped working.  I tried the solutions on the forum.  I connected with a customer service person and his solution was to offer me a discount on a new product.  My versa is a year old and it overheated and will not work now.  I was not happy with their solution.  Has anyone else experience this?  I thought fitbit stood behind their product.  Apparently they do as long as it is less than a year.  Who wants to buy/pay for technology to last a year?

[lmcginnis]

I had the same problem with my blaze. It stopped working and their solution was also a discount on a new one. This morning when I woke up, my versa screen was black and it won’t charge. We'll see if they have any better ideas this time. 

[Hindrash]

Thank you @DavideFitbit 

[DavideFitbit]

Hello @lmcginnis and welcome to the Community forums @lendoll. Sorry for the late reply.

Thank you for all the details that you've provided. I've sent your information to the Customer Support team for further assistance with this, but I was indeed informed that you already have a case created or that you already got in touch with them. 

I'm sorry to see that you've experienced trouble with the screen of the Versa. It is particularly difficulty when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback; comments from users are always useful to continue to improving the quality of products and services. 

No problem, thank you for your response @Hindrash.  

Let me know if you have further questions. 

[Brian77459]

Same thing has happened to me...my Blaze won't charge. Please post whatever reply you get from them. Looks like this might be more common.

[DavideFitbit]

Hello @Brian77459, thank you for all the details that you've provided regarding what you've been experiencing with the battery of your Versa. Sorry for the late reply. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Keep me posted on the outcome.