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My Versa screen is black.

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‎12-17-2020 12:34 - last edited on ‎12-17-2020 17:42 by Fitbit Moderator

‎12-17-2020 12:34 - last edited on ‎12-17-2020 17:42 by Fitbit Moderator

Hi,

my Versa screen suddenly has gone dark, it’s lit up slightly and is producing light but the screen is black? I’ve tried charging it, turning it on and off and nothing’s making the screen work. 

 

Moderator edit: updated subject for clarity

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‎12-17-2020 17:41

‎12-17-2020 17:41

Welcome to the Fitbit Community @Lilikablau.

 

Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

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