My Versa seems to be stuck and isn't showing steps on it.

[pemgem]

Today, I looked down at my Versa and it seems to be stuck on 312 steps. It won't register any more steps. But when I do a Sync with my computer it shows over 2,000 steps. It is still registering my heart rate but nothing else. What can I do?

[NellyG]

Hi @pemgem  Try restarting your Versa several times. If it continues to give you problems following that, please come back here.

Restart your tracker

[JuanJoFitbit]

@pemgem Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its display got stuck.

I'd like to follow up and would like to know if the issue persists or if it got resolved after trying the restart process that shared my friend @NellyG.

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 

[pemgem · Accepted solution]

Thanks so much. I tried Restart and it didn't help. What I ended up doing was going to Settings - Apps - and chose a new face format. Only then did it show my steps, etc.

[NellyG]

Im glad you got it working again! ☺

[JuanJoFitbit]

@pemgem That's great news! I'm also glad to hear that you managed to get the issue resolved. Thank you for letting us know.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!