My Versa stoped regestering my BPM

[Rosefrog]

My Versa stoped regestering my bpm all setting are on, battery is full.  Ty

Moderator edit: subject updated for clarity

[SunsetRunner]

Hi, is the sensor of the HR still working, e.g. does it show a green light? If yes, try restarting your Versa several times. You can also clean the sensor with a soft cloth. If nothing helps, contact Customer Support.

[Rosefrog]

I cleaned the back an it's still green. How do you restart it ?


Sent from my Verizon Motorola Smartphone

[SunsetRunner]

Hi, click on "restarting", it's a link that opens the page that tells you how to do that,  in my first message.

[Rosefrog]

Guess what, I went to settings an heart rate was off. Thank you

Sent from my Verizon Motorola Smartphone