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My Versa stopped measuring heart rate

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‎06-21-2019 09:38 - last edited on ‎06-22-2019 07:11 by Fitbit Moderator

‎06-21-2019 09:38 - last edited on ‎06-22-2019 07:11 by Fitbit Moderator

its as if the sensor is no longer working.

 

 

Moderator edit: updated subject for clarity

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‎06-22-2019 07:11

‎06-22-2019 07:11

@Tucsonoldoady it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your heart rate.

 

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your Versa and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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