My Versa stopped showing my sleep score

[LeighAnn2]

Versa stopped showing my sleep score after the first week. How do I fix this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @LeighAnn2, welcome to the Community Forums. Thanks for the details provided in your post about your Versa no longer registering your sleep score, I'll be glad to help you.

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?

As a first approach, I'd recommend restart your Versa 2 as described here: How do I restart my Fitbit device?. The restart will help to refresh your watch internally and correct discrepancy with your data overall.

Then, I'd like you to please confirm that the heart rate settings on your watch is "On". On your device, open the Settings app > Heart Rate > tap to turn the setting On.

On the other hand, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know if you if in the next couple of night you are still not receiving your sleep data.