My Versa stopped tracking my heart rate and sleep

[SunsetRunner]

My versa is no longer tracking my sleep or heart rate I just got it but because of covid I can't return it. I am so disappointed!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that your Versa has stopped tracking your heart rate and sleep data, I understand why you're feeling disappointed. I'll be glad to help you with this.

As a first approach, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?. Keep in mind that your sleep stages are also based on your heart rate readings. That being said, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know if you need further assistance, I'll be around.

[SunsetRunner]

I have followed your instructions and done what you've asked we'll see I guess after sleep tonight if it worked however every 2 minutes I'm getting notifications that it needs to be synced to the app so I go and sync it 2 minutes later I get another notification saying that it has to be synced so I'm not sure what's going on with it it is very frustrating to me I just got it but because of covered I'm not allowed to return it so now I'm stuck with a Fitbit that is all over the place please help thank you Jolene