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My Versa stopped tracking my heart rate

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‎10-10-2022 13:24 - last edited on ‎10-12-2022 06:46 by Fitbit Moderator

‎10-10-2022 13:24 - last edited on ‎10-12-2022 06:46 by Fitbit Moderator

My versa has stopped tracking my heart rate. I've re started the device with no luck. Any ideas please?

 

 

Moderator edit: updated subject for clarity. 

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‎10-10-2022 13:41

‎10-10-2022 13:41

Check in Settings that Heart Rate isn't turned Off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-12-2022 06:49

In response to JohnnyRow

‎10-12-2022 06:49

Welcome to the Fitbit Community, @Kemel. I´m sorry to hear your Versa stopped tracking your heart rate.

 

Thank you for your assistance @JohnnyRow.  Please see our heart-rate tracking troubleshooting steps.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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