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My Versa stopped turning its display on

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‎06-17-2019 22:05 - last edited on ‎06-18-2019 07:31 by Fitbit Moderator

‎06-17-2019 22:05 - last edited on ‎06-18-2019 07:31 by Fitbit Moderator

My watch stopped working today and I can't get it back to turn back ON, I believe I bought it on the website when it came out less than a year ago. What can/should I do? Thanks for the help.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-18-2019 07:29

‎06-18-2019 07:29

@Lolita8 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not turning on.

 

If you haven't done so, please restart your Versa as described in this help article. This will refresh your watch internally. After this, charge your Versa for 2-3 hours and see if the display turns on.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-18-2019 10:18

In response to JuanJoFitbit

‎06-18-2019 10:18

I did try and I charged it over night and it still refuse to turn on, even on my app it says that its fully charged now

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‎06-19-2019 09:15

In response to Lolita8

‎06-19-2019 09:15

@Lolita8 thank you for getting back and trying the workaround shared above. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

 

You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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