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My Versa stopped working after a swim workout

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‎11-20-2019 05:55 - last edited on ‎11-26-2019 17:58 by Fitbit Moderator

‎11-20-2019 05:55 - last edited on ‎11-26-2019 17:58 by Fitbit Moderator

I recently used my Versa for a swim workout, as they do say that you can.

While still in the pool it died. I could clearly see water inside the Versa.

It came back on and then died 3 days later. I haven't been able to get it on again.

I reported it to Customer Service, but they are not willing to replace it as is just out of warranty.

I am so disappointed in Fitbit. How can they advertise it as waterproof but when you swim with it water gets inside. I have sent Customer service photos where you can clearly see the water in it.

Surely this should be a factory fault. Its false advertising.

I will not be getting another Fitbit nor recommend anybody to buy a Fitbit. Money wasted.

 

Moderator edit: updated subject for clarity

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‎11-26-2019 17:57

‎11-26-2019 17:57

@mandy36 Welcome to the Fitbit Community.

 

I'm very sorry to hear about the difficulties you experienced with your Fitbit Versa.

 

Thank you for your feedback. Our team is constantly working to improve our products and services. If you would like to verify the Fitbit Warranty you can visit this site.

 

I would like to mention there are many Versa users recording their swimming sessions on a daily basis.

 

If you have any question, please don't hesitate to contact us back at any time.

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