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My Versa watch got cracked

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‎06-09-2020 15:48 - last edited on ‎07-13-2020 06:04 by Fitbit Moderator

‎06-09-2020 15:48 - last edited on ‎07-13-2020 06:04 by Fitbit Moderator

Hello. On my birthday (in May) I got a Fitbit Versa. I used it a lot. Just the other day I was walking a tripped over my feet on the watch and it cracked. I informed/ chatted with an agent and they didn’t do anything except give me a 20% discount to get a new one. I am appalled at the service. I am having to pay over $100 to get professional service and  screen protectors. Come on, Fitbit.

 

 

Moderator edit: updated subject for clarity

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‎07-13-2020 06:03

‎07-13-2020 06:03

Hi @SarahBooBearah, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa got damaged. I'm also sorry to hear that it's no longer under warranty. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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