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My Versa will not connect to my phone

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‎01-31-2019 21:34

‎01-31-2019 21:34

I factory reset my Versa because it wouldn't sync and now I can't get it to connect to my phone, I am seriously beyond frustrated!

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‎01-31-2019 21:38

‎01-31-2019 21:38

@eacooper9132

 

1. Remove Versa from your phone's Bluetooth Paired Devices list (forget/unpair)

2. Reboot your phone and Versa (press and hold the left and bottom right buttons until Fitbit logo flashes). Do not pair in phone's Bluetooth settings

3. Place Versa in a charging dock near your router as you will be using Wifi to download a firmware update

4. Open Fitbit mobile app and set up a device. Choose Versa.

5. Assuming you didn't delete your Versa from the app before factory reset, you will be prompted to replace your Versa with a new one. Agree.

6. Follow the instructions on the screen.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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