My Versa will not power on

[Michp1000]

Last night my Verss screen went black and buttons were not working to wake it up. I tried a reset and then the Fitbit logo and black screen alternated every few seconds. I found an article suggesting I remove the device from my app and reinstall it, but the app could not find my device, so I couldn’t go through the set up process. I found another article on how to do a factory reset and then cleaned the charging contacts and put it on the charger overnight. I cannot get it to turn on. Please help.

[NellyG]

Hi @Michp1000 If restarts dont fix it, it sounds like it has died. Your only option is to contact Support and hope they can help you 

Fitbit Support  

[Michp1000]

This is my third Fitbit in 3 years. Two failed Ionic and now a versa. Going to buy an Apple Watch today. 

[gbaer73]

I just had the same exact thing happen, and I’m also on my 3rd device in 3-4 years. Maybe it’s time to give up on Fitbit.

[Tariashadow]

Same thing just happened to me, starting a couple days ago. Tried everything I could think of, then called support. Just got off the phone with them and all they did was offer me a 25% discount... As long as it wasn't the new versions.

I'm ordering a Samsung Gear today. 

[Michp1000]

Wow! Not cool. After 3 devices, I could have paid for 1 Apple Watch. Picked mine up curbside at Best Buy for $299. They are all $100 off right now. Set up much less complicated than all 4 of my Fitbit devices (including my first tracker).