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My Versa will not sync to my phone!

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‎08-06-2018 14:01

‎08-06-2018 14:01

Had my Versa for about 6 weeks! Had no problems until I changed the clock face! Now it won't sync and says it is not connected to my phone but it actually is!!! I cannot change it back to original clock face! I have checked all the settings and tried everything but still won't sync!!! What do I try next? 

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‎08-06-2018 14:09

‎08-06-2018 14:09

Hello @Buttonnose123

Try a restart on pg.68 on the link below. 

help/manual

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


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‎08-06-2018 14:10

‎08-06-2018 14:10

Try a Factory Reset on the watch and you should be able to get it to change back to the original clock face.  The only downside is you will lose all your stats for the day.  Just swipe left until you see "Settings".  Then select "About" and then "Factory Reset".  You will also have to set it up again on your account, which should help resolve your connectivity issues.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer