My Versa will not turn on after charging

[Wayne-044]

I have had my Versa for about a week and today I got a notification to charge. After charging the display would not come up, so I held the left and bottom button to do a reset. Nothing happens until a minute later when it started one long continuous vibration. It is now in the other room vibrating I guess until the battery runs out or it explodes. Any ideas?

Wayne

Moderator edit: added label

Moderator edit: updated subject for clarity

[NellyG]

Try restarting it several times with a few minutes break in between. If that doesnt fix it try a factory reset using the buttons (see below). If that doesnt work return it to the store you bought it or contact Support (link in my signature ) Let us know how you go

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.