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My Versa won't charge and gets really hot

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‎12-13-2018 01:45 - last edited on ‎10-19-2021 16:37 by Fitbit Moderator

‎12-13-2018 01:45 - last edited on ‎10-19-2021 16:37 by Fitbit Moderator

I tried to charge it yesterday morning and after 1 1/2 hrs it wasn't charging and it was really hot. Tried again last night and it did the same.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-13-2018 05:32

‎12-13-2018 05:32

Contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-15-2018 10:01

In response to NellyG

‎12-15-2018 10:01

Hey @gigiboricua, let me give you a warm welcome to the Community! I'd like to know if you get in touch with our Support team, as @NellyG suggested, or would you like me to escalate your case directly with them so they can further assist you? 

 

Keep me posted! I'll be glad to help you out. 😉 

Heydy | Community Moderator, Fitbit
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