help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa won't charge with it's charging cable

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2018 18:25 - last edited on ‎10-06-2018 09:08 by Moderator Alum

‎10-04-2018 18:25 - last edited on ‎10-06-2018 09:08 by Moderator Alum

Does anyone else think the charger for the Versa is garbage? I can't get it to sit flat because of the charging wire and the band knocking it over. The result of that is Fitbit didn't charge.... Help!!

 

 

Moderator edit: Subject for clarity 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎12-27-2018 14:20

In response to WendyB

‎12-27-2018 14:20

Your video seems to show a Versa with a knit band, not the standard rubber band. The rubber band retains a curve that causes it to conflict with the power wire. For me the only way to "sit" the charging Versa flat on a table is with the face down. Off the top of my head, I don't see the design solution, but the current design of the charger seems flawed.

View best answer in original post

Best Answer
3 REPLIES 3

‎10-04-2018 20:19

‎10-04-2018 20:19

Welcome to the forums!

 

I dont understand. Are you using a fitbit Charger for your Versa? As the band lays over the charging cable.

 

Here is a YouTube video to show you how to charge it

https://www.youtube.com/watch?v=NpAQHdVWFB0

 

Hope to see you around the forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎12-27-2018 14:20

In response to WendyB

‎12-27-2018 14:20

Your video seems to show a Versa with a knit band, not the standard rubber band. The rubber band retains a curve that causes it to conflict with the power wire. For me the only way to "sit" the charging Versa flat on a table is with the face down. Off the top of my head, I don't see the design solution, but the current design of the charger seems flawed.

Best Answer

‎03-11-2020 11:16

In response to WendyB

‎03-11-2020 11:16

I am having the same issue.  I have placed my versa 2 on the charger, plugged into a brick and plug that have both been tested to work.

I have removed the band so nothing could get in the way and versa does not recognize it is on the charger.

I've wiggled it, held it in place, cleaned the contacts etc 

Nothing seems to work

Best Answer
0 Votes