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My Versa won't charge

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‎05-30-2019 21:57 - last edited on ‎06-01-2019 11:47 by Fitbit Moderator

‎05-30-2019 21:57 - last edited on ‎06-01-2019 11:47 by Fitbit Moderator

But it won't charge. I've tried restarting, making sure the pins were clean (even though it is brand new) tried different outlets and all are working. It has been plugged in for more than 2 hours and 0% battery.

 

Super disappointed

 

 

Moderator edit: updated subject for clarity

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‎05-31-2019 01:57

‎05-31-2019 01:57

Hi @SunsetRunner   Try all the tips inTHIS Help Article on charging problems, but if nothing helps you will need to return it to the store you bought it from. If it was the Fitbit Online store then contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-01-2019 11:43

In response to NellyG

‎06-01-2019 11:43

@SunsetRunner it's great to see you in our Fitbit Community! Regarding the charging issues that your Versa is experiencing, I appreciate the time you spent trying the recommended troubleshooting steps.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help my friend @NellyG!

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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