My Versa won't hold a charge

[Jericallies]

my Versa will not hold a charge for longer than 5 to 6 hours. I have followed all helpful tips.... I need help! I am not happy I cannot even wear it a complete day. I have not even had it 2 days!

Moderator Edit: Format

[myy123456]

Hi,

I have had this issue for MONTHS and nothing works. Can someone help me?

I will send in my Fitbit for it to be analyzed. Anything I just want my watch to work again.

[Pining]

Mine never worked from day one!


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[Robinsue]

Absolutely, as will I!

[Minie]

I was thinking the same thing. I am so fustrated with my versa right now for the last few weeks not holding a charge. They might lose me as a customer if nobody in customer service can help anyone with this new update fiasco 😞 

[cindythurman]

I am having the same issue.  My Versa suddenly stopped holding a charge.  It only lasts about 4 hours max.  I have restarted it and tried to sync but nothing helps.  I am very frustrated.  Guess I will go back to a Timex or try an Apple watch next time.  I tried all of the helps at fitbit site to no avail...

[myy123456]

I have contacted them via Facebook, Instagram and Twitter and they all lead back to the only thing possible is 25% discount on a new watch. They said it’s because it’s an older device and it’s time for a new one. It’s 2 years old and working fine until the update made it crash.

[dlsowle]

I am experiencing the same issues with my Versa Lite. Charge depleted after a few hours going on for a few days now on my 14 mo old unit. Also heart rate doesn’t show up anymore. I have restarted and there is no difference.

it must be something widespread with so many issues

[sjs014]

This is what they did to me as well. So I ended up buying an Apple Watch. What they didn’t understand when I considered buying a new Fitbit with the discount was they were offering me no actual deal by giving me 25% off because the WHOLE website was 25% off to everyone at the time. They said “not enough people had this problem” so they couldn’t pinpoint it as a software upgrade malfunction. I’d say they need to reconsider considering how many people are having issues!!

[KirstenHope]

Hi there! I have reset, restarted (8 times), cleaned the contacts, charged for a full two hours form a computer (twice), and I am still experiencing a few serious issues with my smart watch. the red light in the back never shuts off, it doesn’t track my heart rate, I don’t get a slew score, and the battery drains in a matter of a few hours. It was charged to 100% at 4:15 PM EST and it’s now at 24% at 9:15 PST. It has no alarms or apps or ANYTHING. The kicker is all this started on July 7th, just 3 days after the one year warranty expired. Please help me find a way to salvage my watch! 

[SheilaBarton]

Has nothing to do with the charger. The Versa charged but it only lasts about 5 hours when it used to stay charged for 5 days!

[SheilaBarton]

I just called them, too. The best they could do was give me 25% off of a new Fitbit. I have only had my Versa a little over a year. Why would I want to buy a new one?  This is my 4th Fitbit, as I am very loyal to them but will choose a more reliable fitness tracker today because I realized that I have to buy a new one every couple of years because of an issue. 

[SheilaBarton]

That is the exact response I just got, and that is not acceptable. A $200 watch should last longer than a year and a half or two years.

[dlsowle]

I’m done fiddling with all the “try this” stuff. I will shop for something else. Very disappointed in my Versa

Sent from my iPhone


Sent from my iPhone

[Dslyman]

How old was your Fitbit?  I've had mine for less than a year and a half and am having the same issue.

[dlsowle]

My Versa is only 14 months old. I decided to get a different brand - tired of resetting and trying things that don’t work.

Sent from my iPhone

[SheilaBarton]

I am doing the same


Sheila Barton

[SheilaBarton]

Mine was about a year and a half. But like I told the guy on Fitbit support, for the amount of money that I paid for it, I shouldn’t have to get a new one every year and a half.

Moderator edit: personal info removed

[SunsetRunner]

2 yrs old and it worked fine until the last software update, they dont seem interested in fixing it either

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[amwebster1]

I thought it was strange that my Versa went from a full charge lasting 3-4 DAYS, to all of a sudden not lasting more than 6-8 HOURS!

[Robinsue]

Mine did the exact same thing. Now it will not charge at all. I think it is something an update, by fitbit, caused. Not that they did it in purpose, but an epic fail update. I wish fitbit would help us with this.