My Versa won't pair to my phone again

[shland]

Since an update on Sunday 5/24, I get a clock face error, and now in trying to fix that, I can no longer pair my Versa with my phone.  I'm so sick and tired of problems with this Versa. Complete waste of $100+. Unless you guys provide a fix fast, this will be the LAST Fitbit product I ever own, and everyone I know is going to know about all the problems. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @shland, thanks for stopping by. I'm sorry to hear that your Versa is no longer pairing to your phone. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As a first approach, I'll suggest making sure that your Versa is fully charged as the firmware update demands on your Fitbit device's battery. I usually recommend to do a restart on your Fitbit device after a firmware update and let the battery to go down at 20-25% to recharge it again. 

If you continue having syncing or pairing issues, I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. You can take a look at the help articles: Why can't I set up my Fitbit device? or Why won't my Fitbit device sync?

In case get an error message (about the clock face, set up, or syncing), would you mind sharing with me what's it?

I've moved your post to a new thread to keep the Community Forums more organized as your issue is different from the board you previously posted.

I'll be around, keep me posted.