My Versa won’t set up

[ceshefferly]

Got tired of waiting for the Alta messaging problem to be fixed and got a Versa. Had some trouble getting it updated yesterday but succeeded and everything was working fine until about 8:00 AM when it stopped syncing to my phone. My phone apparently has been trying to sync ALL day and it keeps going back and forth between “searching...connected...syncing”. And then it will stop and start all over. When I try to go into clock face or try to update the coach app it tells me it is not connected to device or cannot find device. I have tried re-starting the phone, re-starting the Fitbit, deleting the app and re-installing, removing the Fitbit from the app, and re-adding it. Nothing has worked and it will randomly re-start itself once in a while. I have an iPhone 8 Plus and it is up to date, and the Versa is currently in the middle of a factory reset (losing over 5000 steps in the process). Is this a known problem and is there an official fix for it?

Ok...with the factory reset...also with my initial set-up yesterday...

It will successfully hook up to WiFi and pair with my phone and download the update.  Sometime during the installing phase it stops being successful and says “update failed”. It gives me the option to update with Bluetooth which I try and that fails too.  The screen turns on and works, but I can’t access the clock face because it says “unable to access device”. 

Please help!  On factory reset #3.  

I have tried:

restarting my phone

deleting the app from my phone

restarting the Versa

removing the Versa from the app and adding it back on. (It gets stuck after I put the 4 digit Bluetooth pairing code then I have to factory reset)

I have told my phone to forget the device for my Alta for Bluetooth 

I have also tried turning Bluetooth off, restarting my phone and turning Bluetooth back on.

Weird thing is that it acted like this last night during my initial set up, and then it magically started syncing.  Worked fine until 8:00 this morning and then wouldn’t sync.  Drained my phone trying to sync all day.  

[RobertoME]

HI there @ceshefferly, thank you for visiting the Fitbit Community and my apologies for the late response and for all the troubles you have experienced with your new Fitbit Versa.

Certainly this is not a normal behavior, however I was happy to reach out to our Support Team and they were able to confirm that they're currently working to reach a resolution with you. I recommend following up with them and then letting me know how it turns out.

I'll be around if you have any additional question.

[SunsetRunner]

Mine is doing exactly the same. Please help....

[ceshefferly]

I had to exchange mine. It had faulty Bluetooth components.

Get Outlook for iOS

[indierose]

mine is doing the same for the last 24 hours please help