My Versa won't stay on

[DaiJai]

I waited for a while to get my upgraded replacement Versa 2....now I can't stand it!!! The only way I can get it on is if I place it on the charger, then I have to push the button within every 5 minutes and if I don't it turns back off🤬

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @DaiJai, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

I'm sorry to hear that your Versa 2 didn't stay on. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.