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My Versa won't stay synced to my phone

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‎09-15-2019 21:00 - last edited on ‎09-16-2019 05:14 by Fitbit Moderator

‎09-15-2019 21:00 - last edited on ‎09-16-2019 05:14 by Fitbit Moderator

When I got my fitbit it was perfect, I could do anything with it and go back to look at it. Im a college cross country athlete and I use the device every day. I went on a camping trip with my team a few days after I got it. It fell of the bench I sat it on and it got a little scratch on it. No big deal, it still worked just like how I got it. It hasn't been a month yet and now it wont stay synced, I have done everything that I have been told. From rebooting the app and switching Bluetooth on and off. It just wont stay synced. This last week I took it off because it was digging in to my wrist. I dropped it and the screen cracked even more. And now I just took a shower and it cracked just a bit more. However, the whole thing is still working but it won't stay synced. Because it wont stayed synced can it be replaced? I know it it isn't because it has been dropped I am willing to pay for some of the watch but not the whole thing cause I need it to sync for my athletics. Can you do anything at all?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-16-2019 05:12

‎09-16-2019 05:12

@Kleinkay5564 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't stay connected to your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know what is the make and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-16-2019 09:48

In response to JuanJoFitbit

‎09-16-2019 09:48

I have an Android. Maybe that could be the problem because I have done all
the troubleshoot steps people keep talking about.
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‎09-17-2019 09:56

In response to Kleinkay5564

‎09-17-2019 09:56

@Kleinkay5564 thank you for getting back and troubleshooting this issue as advised previously.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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