My Versa won't sync all off a sudden

[NYCLioness]

I recently got a Versa Lite and had a older phone. Recently got a Samsung S9+ and was so happy at the speed at all of the new things I could do. But all of a sudden this week I'm having issues syncing,  Versa time is always a few min behind and I always have to restart phone a million times before it finally would sync. Now today it just wouldn't sync at all. I did all the steps ( bluetooth on and off, phone on and off, versa on and off, force close fit bit app, open fit bit app on tablet AND desk top) to no avail. I finally took that step and uninstalled app and reinstalled and that didn't work so I tried to unpair my versa lite to pair it back (I know in the app not in bluetooth) and now it won't find it! Yes its fully charged and on the charger and right next to the phone. What else can it be???? I don't buy myself things often. This phone and fitbit has been it. I want it to work😔

Moderator edit: format

[JuanJoFitbit]

@NYCLioness welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing with your phone. I appreciate your time spent trying all the recommended troubleshooting steps. I totally understand how frustrating this is for you.

I would like you to try one more workaround that has been helpful. Please restart your Versa as described in this help article. This will refresh your watch internally. If you already tried this also, please follow the troubleshooting steps listed in this help page. This article contains steps that you have mentioned above but you can skip them and proceed with the ones that haven't been performed.

Don't hesitate to get back if the issue persists and I'll be happy to follow up.

[NYCLioness]

I appreciate you getting back to me. I tried them all. I finally called Fitbit and tried some troubleshooting over the phone with Maria O. as well. It seems that it has gone kaput. Its only been 3 months so I am not happy about that but Maria was very nice and will send me another one since it is under warranty. Have a good day.

[JuanJoFitbit]

@NYCLioness I'm sorry for the late response. However, I'm so glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope you have a great weekend!