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My Versa won't sync with my phone

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‎08-12-2021 04:52 - last edited on ‎08-12-2021 10:56 by Fitbit Moderator

‎08-12-2021 04:52 - last edited on ‎08-12-2021 10:56 by Fitbit Moderator

Why doesn’t the versa sync with phone?

 

Moderator Edit: Clarified subject

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‎08-12-2021 10:57

‎08-12-2021 10:57

Hi there, @L1Ck. Thanks for stopping by in the Community Forums. 

 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:


*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

 

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

 

If you continue having syncing difficulties, please see Why won't my Fitbit device sync? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎08-12-2021 11:06

In response to MarreFitbit

‎08-12-2021 11:06

My watch doesn’t sync mindfulness! Everything else is fine.
I’ve just re synced and still nothing.

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